Our work with DEWA began in 2018 when we were commissioned to enhance accessibility in a number of their customer happiness centers. DEWA leads the charge in innovative accessibility initiatives in the country with aspirations to set a global example for inclusivity and catering to customers and employees with disabilities (of determination).
Our solutions for DEWA involved installing bespoke directional tactile ground surface indicators and sensory tactile maps with audio playback. These carefully planned and produced solutions went a long way to improve navigation for visually impaired customers in DEWA facilities.
To boost hearing for people using assistive listening devices and enable easier communication, we installed state-of-the-art hearing enhancement systems across DEWA customer care centers. Counter loop systems were used in reception and desk areas to provide immaculate audio for one-on-one interactions. For larger spaces, we installed induction loops custom-fitted to floor plans of varying sizes.
Our meticulous attention to detail during the installation and procurement of cutting-edge technology led DEWA to retain DASS Solutions to outfit almost all of their customer happiness centers.
In 2020, DEWA approached us with a unique challenge – to integrate their telepresence systems with hearing loops so they can be used by customers who use hearing aids. These telepresence units consist of a display, camera, and speakers to allow customers to virtually communicate with DEWA customer service staff.
This was a challenging project but through diligent research and creative thinking, DASS Solutions and its partners were able to deliver an innovative one-of-a-kind solution that received several accolades and global recognition. Our hearing loops vastly improved sound quality and filtered out background noise in telepresence sessions allowing them to be successfully used by customers of determination.
